6/14/2019. The professional and friendly lady spent quite some time to call the office(s) in charge and prepare /copy/fax the documents. I reminded them that this was not much of an accommodation on their part since I could just refax the corrected withdrawal paperwork and pay them the same $90 fee that they are charging me to get the same exact result. They are eager to take your money, but after they have it you're screwed. They're customer service is designed in a way to get nothing done. I was advised that 65% of the funds that I deposit is allocated to investment and 35% goes to insurance. The supervisor said he could see my accounts on his screen but couldn't understand why they had been removed from my online dashboard. Hi, did you still continue your payments though? If I take my money out, They will have gained hundreds of thousands of dollars for their faulty investments and I'll be left with very little that I worked hard to save up. I wish I would have known this and researched on my own. They hire young recent grads and with little training coach them to lure their family and friends to come over as clients. It doesn't guarantee you a "double-your-money" overnight. by Virgil, so minus po natin dahil kumuha po kayo ng insurance. AXA should have to reimburse me interest on my account at same rate I was paying Master Charge since they have kept my money for more than two weeks preventing me from paying it off! Now I use my personal broker to manage investments so they don't try to sell me investments for their own profits at my expense. kung titignan niyo po siya every month. When we call, they state that I am not the owner of the policy but when my mother calls, she is not the owner either. by RKlatt, Pros: Kind, sincere, christ-like and explained everything in a manner I could follow fully. Lost my business. No screw-ups, no back and forth calls. That, with other funds tied up in a “can’t lose” annuity. Cons: Even when things got started, I had no problems. I’ll believe it when I see it. +They can shop the whole market, not just quote you one company's price like Northwestern Mutual does. They are a rip off, they mention that you will make a good ton of money, from the start, however I was very skeptical and the Advisory all he/she wants is to sell no matter what! The company is headquartered in Makati City. With the ability to offer insurance and investment advisory services, your advisor will help you meet your goals. My money with AXA earned 1.079% LESS than money I had in CDs during the same period. Very Knowledgeable, Full Service, Wide Variety of Investements, Insurance agent posing as Financial Adviser, Dishonest, 2.5% AUM Fees, 6% Termination Charges, When calling, the wait was at least 15 - 20 min; lack of knowledge of product, very poor portfolio performance, lied about policies. As a community college employee, all annuities in our program allow us to switch to another broker one time without penalty but AXA changed this policy without notifying the college. Pros: Very Knowledgeable, Full Service, Wide Variety of Investements. by Rick, I work through my Financial Consultant and have so for a good number of years. The agent has all paperwork. She failed to mention to me when she left State Farm, so that was another run around I had to figure out myself. I also notice that you regularly check your account values even when you only paid in just months in which you cannot really enjoy it since there is still no gains realized within the first 5 years depending on the product that you avail. by Heather Castro, Study how the stock market works and youll know :). High fees and up-selling their products that were not in your best interest. Ayon sa kanya nagbreak even yung nadeposit nya VS laman ng account nya nung 6-7th year ng policy nya. I had to be very disciplined and patient waiting for my contract to mature so I could withdraw my money and reinvest with professionals. DO NOT give them your business, by derek, Hadn't heard from anyone affiliated with AXA in at least 5 years. ABSOLUTELY REFUSE TO mail any forms. I was told that this sis something that the company does not like to disclose to clients..... WOW! Professional all the way. by Mark Toiv, 12/19/2018, Cons: When calling, the wait was at least 15 - 20 min; lack of knowledge of product. We came to our senses after two years of watching no growth, but lots of happy talk. Lots of fees. To measure our success, we have partnered with Feefo that operates independently of AXA. It's almost my 4 years with AXA Axelerator, 3 years and 6 months to be exact. I can't even ask my sister about her experience as she has recently passed. I know I talked to the same guy both times because he was very hard to understand due to his accent. Not customer-oriented and dangerous. I am a policy holder of Axelerator as well and paying Php5,000.04 every month. However, the woman set up to train me was buzzing in my ear not to answer client inquiries without being licensed and there was miscommunication all over the place.I had another instance where a client was sent the wrong withdrawal form by the assistant which caused her to unexpectedly be taxed.This same assistant taught me to prefill social security numbers which I later found out was against company policy and this lead to someone’s account being wiped out by fraud. Great caring Agent, he was not the problem, I would not want to be with anyone else. I have interacted with this company numerous times. The available funds and the risks that they bear have been thoroughly discussed with me, and I have made my Fund Allocation decision based on my own judgment of and tolerance for these risks. Consider the people who cannot afford to have their own business or even a property. They are frauds of the financial community. Reviews from AXA employees about AXA culture, salaries, benefits, work-life balance, management, job security, and more. Changed agents twice before I finally got out and away from them. Wala na kayong mauuto. We will have no option but to report this to the attorney generals office and file a complaint. This is as close to stealing your money as I can see. 6/7/2020. 2/23/2018. Or am I really losing my money now? I called her about this process and she gave me a phone number that turned out to be a call center. Hindi halatang sales persons kayo ng AXA no? Next call is to the attorney generals of Florida and Indiana. Better to pay 2,500 to transfer funds than to continue to lose money with them. They can't seem to keep advisors, and the fees are hidden and excessive. AXA ranked at #25 on the Fortune 500 Global list for 2017. by Sarah, kung naginvest ka po for long time investment tignan nio po siya in long run para hindi masakit sa dibdib. Overall, this is a terrible company! by Teacher, And beyond all that they state they don't have my signature on file so I have to bring in a notary to change my beneficiary. And no paperwork was even in the works until I started raising hell! This was frustrating after multiple attempts at the local office supply to fax the forms, I finally mailed them in. 1/17/2019. by Phil, National Capital Reg. Imagine asking the rep about topup charges while reading her proposal and getting an answer that there's no charges. A First in the Philippines The policies were purchased by my Father. He did say that he was sorry but that when the calling queue gets long agents are only given 1 minute to respond to a caller and if they think it will take longer they are told to hang up. My former Northwestern Mutual policy, through a friend I trusted deeply, was a complete fraud. Never told us that it's trading that we will lose our money. Broker: Nice, folksy individual with soothing sales pitch. Again, nice at first, willing to do the job, helped with the English barrier. I am a public teacher. 8/15/2020. however I got the guy he was scamming me off with bunch WOW numbers, so i was like yeh I will do sign the contract and after that I gave him all the high hopes to 0 because I played the part as a fool but then i pointed out soo many thing in the contract that was hidden which he/she tried to quickly pass by the advisory started to loose confidence and started to get mumbling, Because I know how the sell and what they want you to hear and what not to hear! Broker only calls annually when he want you to deposit: more deposits = more commissions for him! kaya po after 10 years ng maturity , do not count from 30000 yearly. After that the broker only called annually and asked if I would be contributing another annual amount. I only have simple question for those with negative comments because i noticed that you only focus on investment side where you can only enjoy the your policies after the paying period not in just months or years of paying. Talagang nakadisable ang comments sa youtube ng mga AXA videos. They suck. It was now about 6 pm Friday and I'm freaking out that they little money I had in the accounts has been permanently stolen. From account inception onwards I lost money month after month. Unfortunately, as I live overseas I don’t get to chekc my accounts. These insurances agents are not fiduciaries and do not have your best interest in mind when selling you their products.At age 27, I (thought) I needed help setting up retirement accounts when I became an independent contractor so I asked a "friend" who was in the business for help. Hello, napansin ko lang kung sino pa yung hindi ganun kalakihan ang invest sila pa yung mas malakas mag ingay hehehe.. Oh wag kayo magalit sa akin, yun naman talaga ang napapansin ko, kahit hindi dito sa post na ito. We were sold an annuity described as a mutual fund portfolio and it was explained to us the only fee was their split of expense ratio's with the mutual fund companies. These guys have an antiquated payments system. by Barb A., I plan on moving my money as soon as I can. pay lang for 5 years, then as early as 8th year, may payout na for 4 years ata o 5 years depende sa plan mo and pinili mo. wala po ako insurance from axa. 8 years ako nag-invest jan, lugi ako ng 60,000. They are independent brokers working under an umbrella company selling their products. I have since found new products with other companies and considerably less managing fees.Pin your advisor down. Kind, sincere, christ-like and explained everything in a manner I could follow fully. I never agreed to any insurance on 2 year old! by Tom B., The negatives are to long to even start to list here! 8/29/2017. Since I had 2 annuities with AXA I sent one complete package of forms for each account including canceled checks. I am the legal guardian of my mom's estate. Well the agent won't answer my calls after I told her that I needed to liquidate an account, then the agent Barbara G...... out of the South Jersey area sends me a message "text" saying she will call me back. When it was purchased the fees were not explained, the financial advisor, which is really an insurance agent, tacked on riders that added to the already steep fees. Sometimes I want to lash out at the unfairness of it all. AXA Insurance has collected 907 reviews with an average score of 2.54. Cons: I am a public teacher. 12/19/2019. Hindi po dapat compute from 30,000 dahil may charges pa po inclusion from them. A privileged working at AXA but it is very stressful. They do not respond to appointment requests.. I invested a total of 1M thinking that i will have a nice buffer after a few years. 2/27/2018, Pros: Reasonable prices when shopped around. Try to deduct the other charges first. Horrible to deal with. You don’t have to wait long to grow your investment. This is not a company that you can count on. No real complaints, probably since they are working directly with my consultant and not me. Lack of motivation, non responsive, lazy, money hungry, Axa Equitable sends your information offshore. and was told 'tough' in so many words. They have resets that can be used to "up" your base but I have NEVER been able to use them as my account has always been worth less, and now it is almost worthless loosing more than 2/3 of what I initially "invested" with them. Axa took thousand of $ from my account by issuing a distribution instead of a rollover. LBC Customer Service | Hotline Phone Number, LBC Dumaguete City Branch | Telephone Number. I am switching my carrier ASAP. Thinking well maybe they had deposited the second account, I checked with my bank and no deposit. After the 5 year wait it was extremely difficult to transfer by my financial consultant. So now I have to jump through hoops to get it to them. Since axa is an insurance company, you also pay for your protection. Apparently common sense is not so common at this company.This same assistant provided a notary for a hardship withdrawal for a client she had never met which was then sent to a client’s personal e-mail. by Darrell, Napakuha po kc ng di oras ang asawa ko dahil kumpare niya yung agent. Insurability means that you meet certain standards that would allow you to buy an insurance product. No one reassured me that I would be safe and that it would be taken care of or who to go to.Another one of his colleagues kept showing up just to bother me to the point where I had to leave work in the middle of the day and pay for a taxi just to get home.These people should not be working in public schools or going to houses. I will never trust this company again and neither should anyone else. It's investment link. Feefo contact our customers directly to gather genuine, impartial customer reviews, either good or bad. Don't fall for their sales pitches because the reality is they're selling you products they earn a commission on and almost impossible to get out of without giving them more money. but the performance is terrible. I believe there is a discrepancy between the contribution sums on the 1099R AXA sent me and the last Quarterly Account Review. Extremely difficult to transfer money out. How to Deactivate or Block BDO ATM Card Online? by Kevin L., 8/21/2017, Pros: easy to talk with, straight shooter. DO NOT USE THEIR UNPROFESSIONAL AND DONT KNOW HOW TO CONDUCT BUSINESS. DEER IN HEADLIGHTS....... BE CAREFUL The people may be nice (maybe!) search for a Financial Advisor on this website. If you lose 30000, sure ko po napunta sa insurance. I was not even notified that my account had been terminated until I called for a general question. When I questioned that piece of information, he hung up.ZERO STARS. They will be available to take your money, but will avoid you like the plague when you want to collect the money. of continues payments due to financial crisis. Insurability. Buyer beware. I sent my Drivers license copy and awaited the docusign doc that never came. by Craig williams, So I called back again taking several tries to get past the automated system to let me past the part where it wanted me to enter my account numbers (remember I use their paperless process so with my accounts no longer showing in their dashboard I didn't have account numbers). mag savings na lang po kayo sa bank. Then I stopped contributing and I receive emails and calls weekly to book an appt. This time I was 42 in the queue and finally got a customer service rep who actually listened to the fact that my accounts had appeared to disappear, she told me that she would transfer me to the right department that could help me, saying she would stay on the line with me till i got someone. There was no follow-up or communication with my account. I still have yet to be contacted by AXA customer care until I got this survey. To measure our success, we have partnered with eKomi that operates independently to publish genuine and impartial customer reviews. Inefficient and inept. My family has worked with her for 10 years, since she's first started in this business. In 5 years with AXA my net growth rate was less than 5% while the DOW had doubled. We waited on your phone line for at least 30 minutes for assistance on multiple occasions. Basically this is actually not a company. Disclaimer: TopRatedFirms.com reviews of companies is our personal opinion. Kung umpisa palang ang mind set mo eh "makukuha ko kaya pera ko dito in 2 years o 3 years" or "pano kung di na ako makabayad mababawi ko ba yung naihulog ko", ang masusuggest ko sa inyo ay mag SAVINGS ACCOUNT nalang kayo sa bangko. by Investor, I was definitely given the run around. +They can shop the whole market, not just quote you one company's price like Northwestern Mutual does. Insurance company will pay your loved ones in case of sudden illness or death and you dont have to worry about financially. All he was really able to do was recommend I reallocate the investments within my 401k to other areas (something that doesn't charge me a fee and that doesn't pay a commission to the advisor). I've been a policy holder of AXA Axelerator for 5 years and 5 months. Hi Anne, how to contact you? Cons: It's all a scheme. He also called me but not until almost two weeks lapsed saying the delay was because of federal law changes requiring my signature on the form! It applies only for short term period because you can withdraw anytime without charges. What's the Size of Long Bond Paper in Philippines? I trusted the agent which was a big mistake. I have unfortunately held an AXA contract since January 2008. This time I was # 65 in the queue. The guys seemed great, but I had no idea what they were setting up for me or what the fees were! End of the next week, almost two weeks later still no check had arrived. wag kalilimutan na sa axelerator e yung 30% ng hinuhulog mo for the first 3 years e napupunta sa bayad mo sa life insurance, 70% sa investment, after 3 years 100% na mapupunta sa investment, kaya talagang pag chineck mo on your first 3-5 years e magmumukhang lugi ka dahil ang makikita mong value is below nung linabas mo na pera. Luckily, I did not lose money, but the lack of professionalism and follow-through shown in AXA was very disappointing. No interest in helping with investment in AXA annunity which has never been gained one penny.. In my 64 years with many different investment accounts Equitable/AXA was the absolute worst. I had 9 lapses on payments after 2 yrs. I am 64 years old and spent 30 years in the financial service industry. 12/29/2019. look at your death benefits covering 500,000 or 1 Million . I phone them and was told I made a mistake filling out the form. Independent contractors, having nothing to do with AXA, confusing when you call 1-800-444-6510. hi ms. anne.. i have been with axa for 17months and have paid a total amount of 85k.. should i continue or is it safe to downgrade my account? Hate these people and have stopped funding it. No calls from AXA at all. My mother wants to use the money for insurance but they make it impossible to do this one task! My other mistake was not carefully reading and understanding the contract. If I can choose, I would have replaced him or AXA all together much earlier. Kung P2,500 monthly mo sa AXA, dapat yung ipang babayad mo dun eh yung pera na di mo gagamitin sa araw araw. 7/11/2017, Cons: Impossible to get a hold of once you've given them your money. Even though both accounts I am sure are small by AXA standards (less then $8,000 combined), it was all the money I had till my other retirement accounts kicked in. BEWARE! Or 8% annual rate of return, Account value, Or 10% annual rate of return, Account value. NEVER WOULD I EVEN THINK ABOUT RECOMMENDING THEM TO ANYONE FOR ANYTHING, except joining a class action law suite as a complainant. My account value is standing at $10,000 lower than what I opened the account with in 2008 so I would say this is a very bad investment. by ArcanumOne, If your not with AXA recommend you stay that way. 1/7/2019, Cons: Insurance agent posing as Financial Adviser, Dishonest, 2.5% AUM Fees, 6% Termination Charges. We pulled out, paying the early surrender fees and moved our money to Vanguard and TIAA index funds, where costs are minuscule in comparison (< 1%) and performance tracks the market. So again to the phone to call after trying the online customer service chat only to be told that I needed to call the customer service center that the folks that do the online chat support could not help. You will see your money drain without any sort of assistance. Marami ako nabasa na sa 4th month tinigil na nya yung plan kasi luge daw, yung iba 3 years or 4 years pa ata. I've been trying for 2 weeks to get information and it is impossible. They even said that she was supposed to file the POA with them, but didn't. ! My first two meetings led me to believe they would guide me in the right direction. Our expertise comes from the partnership between Metrobank, one of the foremost financial institutions in the Philippines and the AXA Group, a worldwide leader in insurance and asset management serving 102 million customers in 56 countries. I thought becauae of that, my policies were being terminated. Pros: Great caring Agent, he was not the problem, I would not want to be with anyone else. I had read all the comments about VUL / insurance and investment. What???? I could not be more pleased with my experience at AXA Advisors. Being ignorant as a young 20-something, I signed up blindly. by Sarah Smith, He consistently keeps my best interests in mind and only makes a recommendation if he feels it will truly push me further towards my financial goals. drop me an email please, aaron_charles@ymail.com. He tells me that it looks like my accounts are set for payouts, but there is nothing that can be done till Monday, when he will follow up with the right department and then with me. After 20 years of having AXA accounts, now that Im retired I went to cash out the annuities. After the year was up they refused to pay the sign up bonus because my account had less in it them than what I invested with them. Caveat emptor!! Around 1 pm the mail arrived with a check for the one account. With that, I have no plans of keeping my policy beyond 6 years. This is just wrong!!!! Trying several numbers all of which have automated systems, I finally try the number of AXA online technical help for password resets and immediately ask for a supervisor (again after waiting for 20 minutes in the queue) the agent I spoke with was kind and caring and actually stayed on the line with me till he got a supervisor. It allows you to relax and have a peace of mind knowing your dreams for yourself and for your family will not be compromised when a … The explanation never came. Terrible customer service. I understand that the principal and earnings are not guaranteed and the value of my unit investment (NAVPU) may go up or down depending on the performance of the separate funds. Ideposit mo ngayon kahit bukas mo pa yan iwidraw ok lang, ikaw ang bahala. A year later my 401k had performed in a way I had dreamed of. What I really wanted to hear was "We will amend our procedures so it doesn't happen again" but it was never said. I hired her because she is bilingual and was able to speak both English and Chinese. Please know that existing customers are provided terrible customer service. Sadly, most of us Pinoys have grown allergic to talks about death and life insurance products in general. On another note, my first experience with an AXA professional set the tone for the rest of my time with them. I understand that this product is appropriate for a long-term investment horizon. The plan that you applied for is for 10 years onwards. I called the corporate number to file a complaint and talk to someone about the lack of communication with my broker. By far the worst and absolute frustrating customer service ever! I used to work for this company. Cons: Brokers do not service client accounts. I have shopped around multiple financial institutions and it is fair to say that AXA has by far the mot reasonable prices. Their annuity is really a scam and they should be issued a class action law suite for their thievery. I was then offered to go ahead and 'push it through' based on phone instructions I had just given them and the funds would be wired the next day. So I sat with the guy and he explain me the details "he wants to tell" ONLY, and don't tell or even mention the fees! This is not all, there will be a fee of about 1% at the anniversary date, which means my money when down 2.4%.Why this expert people, charging you VERY, VERY large fees, using "state of the art" computer tools can do so poorly? A free inside look at company reviews and salaries posted anonymously by employees. After doing some deep digging with another advisor I found I was paying a total of 5% AXA managing fees. Such scams hurts people. Discouraged by this I fortunately decided against investing with them. Annuities, Insurance, Trust Services. The representative I dealt with could barely speak English and was not helpful and this was after dealing with a robot for 10+ minutes. Aweful Fees, Terrible returns, total mismanagement, terrible website. Can anyone tell me how? This company and their insurance brokers will rob you blind. Apparently they have now lost my contract. Again waiting on hold for 35 minutes I got to #4 before the system hung up on me again. Lots of fees. If this happens to you there is no longer anyone at AXA servicing your policy. After being on hold for 55 minutes and getting to #11 in the queue the system hung up on me again without me talking to a customer rep. Another set of tries to get past the automated system I was 27 in the queue. Yet, he never requested that when I asked to close the account! The worst financial decision I ever made signing on the dotted line with Axa.The only financial security there looking out for is there own.They neglect to tell there fees.The returns on the portfolio are poor.What ever you hear at the initial presentation.sounds to good to be true, and is.Wish I would I had all these's reviews to read 4 years ago it would have saved me thousands of dollars "Buyer Beware", by Disappointed customer, Is this normal? I have 2 policies which I paid each quarter the amount of 35,000 & 36,000 on each accounts. No real complaints, probably since they are working directly with my consultant and not me. 6/26/2018. He explained that due to the time he was unable to get anyone from the right department (remember he is computer technical assistance) since they have all left for the day. AXA has not endorsed this annuity review in any way, nor have we received any type of compensation for providing this review. professional language. Axa philippines insurance money mistake negative review philaxa regrets. I rolled my 401 away from Axa and Axa processed my paperwork ad a distribution instead. ... Make sure you understand and review the contract before signing up. Can’t download forms on their mobile site. Pero ang totoo hindi dahil binayaran mo yung life insurance in your first 3 years. For interested you may text or call me at 0926-593-7648 or email me at [email protected].